E-governance in India: A Strategic Framework

E-governance in India has been a focus area recently. Some of the success stories have also been publicized. While the implementations are praiseworthy, they are effort-centered rather than being result-centric. Objective of this paper is to provide a strategic framework for the implementation of e-governance projects in Indian context, to achieve a result-centric implementation. An extensive literature survey is presented on the various aspects encountered in arriving at the strategic framework. This literature survey discusses about the need for transformation to e-governance from traditional governance. In addition, it discusses about the existing approaches, methodologies, technologies, factors and strategic frameworks. Further, literature on e-governance implementation in India is presented. Further to this, this paper analyses some of the successful Indian e-government projects and lists their strengths and weaknesses. This analysis leads to a conclusion on various factors contributing to success of e-governance and the strategic framework. This paper specifically addresses those e-government initiatives that have a direct impact on the citizens and in which the citizens derive benefit through direct transactions with the governmental services. • e-governance • digital divide • process improvement • e-governance framework.